Account Manager

Posted: May 25, 2021

Full-Time

Appleton, WI, United States

Suburban Enterprises is looking for an Account Manager who will drive customer relationships and sales with a strategic mindset. The ideal candidate will have strong communication and analytic skills to understand the customers’ needs by speaking their language through trust and commitment. Join the Suburban team and we will help you reach your highest potential!

WHAT YOU’LL BE DOING:

  • Complete ownership of developing and implementing sales strategies that lead to increase satisfaction, customer retention, and increased sales for strategic accounts.
  • Build loyalty and strengthen Suburban’s position with strategic accounts by understanding customers’ objectives and needs; effectively applying the breadth of Suburban’s services to meet the customers’ needs.
  • Owns leading and coordinating sales efforts from conceptual design and planning through the contract and work completion, to ensure achievement of assigned objectives and company goals.
  • Develop an accurate, detailed, and comprehensive written strategy and account plan for each strategic account.
  • Constantly educate and reinforce how Suburban’s services translate into value and benefits for strategic accounts.
  • Gain a deep understanding of customers’ business, wants and needs, and speak their language; develop loyalty, trust, and commitment.
  • Build customer relationships through credibility and consistency. Make sales calls on customers and prospects at a frequency that will place Suburban in the preferred position.
  • Highly responsive when called upon to address individual needs or opportunities, internally and externally.
  • Facilitates relationship between strategic account leadership and Suburban personnel.
  • Coordinate account initiatives with pre-construction and operations teams; plan and lead meetings to lay out action plans with all key stakeholders including Suburban senior leaders.
  • Maintain all information in CRM for the account.
  • Evaluates, studies, and anticipates market conditions, trends, and competitors by engaging various members of the value chain and other primary or secondary data sources.
  • Participates in relevant industry groups, organizations, business journals, government regulation, and trade shows to stay abreast of market insights and help expose higher thinking and competitive advantage.
  • Prepares and facilitates presentations to diverse audiences, including owners, C-level, general contractors, engineers, and architects, adapting to personality differences and various levels of technical comprehension.
  • Supports monthly forecasting and annual strategic planning process by evaluation of selected accounts and associated opportunities. Aid accurate invoicing, change orders, and collections.
  • This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

WHAT YOU’LL BRING TO THE TABLE:

  • Strategic mindset.
  • Ability to network inside an organization to establish relationships with, and influence key decision-makers and gatekeepers.
  • Strong communication, organization, time management, and analytical skills.
  • Persistent, self-motivated, and self-assured style.
  • Able to make professional and compelling presentations; communicate effectively to large and small audiences.
  • Proven ability to win and grow accounts of strategic importance.
  • Desire and capability to effectively cold call prospects
  • Possesses high awareness of risk and ability to devise mitigation plans
  • Maintain professional appearance and conduct
  • Knowledge in current industry software and practices
  • 5+ years in account management/sales position or relevant experience
  • Must possess a valid driver’s license and have a good driving record.

WHAT WE’LL DO FOR YOU:

Our Culture. Safety, core values, teamwork, feedback, and continuous improvement. This is our culture. This is how we work together. This is how we do business.

Core Values:

Your Career. You have a career here at Suburban. Not just a job. We want you to reach your highest potential. You decide what that is.

Our Commitment. To your financial health and well-being. This starts with the Great Game of Business, the Employee Stock Ownership Plan (ESOP), bonus plan, increased income potential, and benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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