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Electrical Service Technician

SAFETY:

  • Always adheres to all safety policies and practices. Wears steel toed shoes, hardhat, gloves, and safety glasses on all job sites.
  • Completes toolbox talks and Job Hazard Analysis (JHA) forms as directed.
  • Understands and completes site-specific safety requirements and Good Manufacturing Practices (GMP) if applicable.
  • Maintains situational awareness of hazards in residential, commercial, and industrial environments.
  • Completed OSHA 10, NFPA70E, CRP and First Aid Training

 

CUSTOMER SATISFACTION:

  • Can recognize future opportunities or additional work. Brings this information to supervisor or salesperson’s attention.
  • Maintains a professional, courteous, and helpful disposition when communicating with a customer, or our long term clients.
  • Possesses knowledge of other services offered and is able to explain them.
  • Demonstrates a professional and knowledgeable experience to win new referrals and repeat business.
  • Consults with customers before and after service regarding all repair and safety related issues and discusses recommendations that will assist the customer with improving their electrical systems, prior to leaving job site. Determines items requiring quotation and promptly communicates to Service Lead or Manager of actions necessary to sell or complete the repairs.
  • Able to explain electrical problems and solutions in layman’s terms with customers to build trust and value and are committed to ensuring 100% customer satisfaction and retention.

 

OPERATIONAL EXCELLENCE:

  • Functions competently in all building types and customer markets; industrial, commercial, residential.
  • Maintains GMP’s as required, knows construction methods and related codes in each area of industry.
  • Reviews work orders and job files for all pertinent data including job layout drawings, specifications and other technical data as required for efficient service and installations.
  • Conducts extensive on-site electrical, mechanical, and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs or replacements utilizing visual inspection, test procedures and appropriate test equipment.
  • Reassembles and tests equipment after repairs and maintains records of all parts used and labor time spent.
  • Coordinates with and provides technical support to administration, sales force, and other technicians for the purpose of completing projects/work orders efficiently.
  • Assists Service Manager and Service Lead in backfilling for gaps in emergency response or on-call coverage.
  • Responsible for purchasing parts, materials, equipment, tools and supplies to resolve service requests on first response; determines materials to be maintained in van inventory.
  • Responsible and accountable for all parts, materials, equipment, tools, and supplies that are released to technician’s custody; maintains accurate inventory records for all items; keeps tools and vehicle in an organized, clean and in like-new condition.
  • Determines length of repair and relays to dispatcher/manager for schedule adjustments.
  • Makes good decisions quickly; is willing to make the call and stand behind the decision.
  • Develops a growing knowledge of all codes, operating standards, practices, and procedures.
  • Completes and provides proper checklist and required forms for each service, obtaining the customer’s signature on appropriate forms to document acceptance.
  • Strong communication, organization, time management and analytical skills.
  • Persistent, self-motivated, and self-assured style.
  • Maintain professional appearance and conduct.
  • Understands the mechanical functionality of equipment.
  • Demonstrate the ability to understand and apply NFPA70E to the equipment being worked on and the work environment.
  • Understands the NEC and NFPA code and apply these standards to the work being performed.
  • Advanced power tool utilization.
  • Demonstrate the ability to troubleshoot processes and systems.
  • Defuses conflict effectively; can easily read customer’s reactions and respond appropriately.
  • Ability to communicate effectively, both orally and in writing, with team members, customers, and vendors of all levels.

 

PROFITABILITY:

  • Responsible for completing all assigned tasks within the specified cost budget and schedule, personally owns the quality of work performed.
  • Complete and submit all required task-related, activity, productivity, and other documentation daily, accurately and in an effective manner.
  • Responsible for managing material, labor, and assets in a way that is considered productive and best for the business.
  • Understands and performs according to estimated labor hours.
  • Knows department targets and how he/she can assure they are achieved.

 

TALENT DEVELOPMENT:

  • Self-aware, recognizes his/her strengths and development needs.
  • Owns and maintains career path to reach his/her highest potential.
  • Self-motivated lifelong learner; likes to experience new things; asks a lot of questions, always learning to achieve their highest potential.
  • Maintains professional and technical knowledge by attending manufacturer training, seminars, conferences; seeks product upgrades and new product options; pursues industry certifications on own initiative.
  • Participates in technician role play, verbal, and written training for ongoing excellence.

 

EDUCATION AND EXPERIENCE:

Required:

  • High school diploma or equivalent (HSED, GED).
  • Current Wisconsin State Journeyman Electrician License.
  • This position may require team members to drive a company vehicle. If so, team members must possess a valid driver’s license and have a good driving record that allows the company to insure such individuals under the company’s insurance policies. Team members must also carry auto liability insurance. Team members will be subject to the Company’s policy concerning company vehicles.

WHAT WE’LL DO FOR YOU:

Our Culture. Safety, core values, teamwork, feedback, and continuous improvement. This is our culture. This is how we work together. This is how we do business.

Your Career. You have a career here at Suburban. Not just a job. We want you to reach your highest potential. You decide what that is.

Our Commitment. To your financial health and well-being. This starts with the Great Game of Business, the Employee Stock Ownership Plan (ESOP), bonus plan, increased income potential, and benefits.

Core Values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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